28.04.2021
About the jobIn Customer Services we work towards our Diabetes Care Vision and contribute to our commercial success by supporting our customers and partners, promoting and selling products, digital solutions, services as well as enabling behavioural change. We do so by acting in a customer-centric, future-oriented manner and with business sense when developing current and new services.Customer interaction
Qualified processing and answering of technical and marketing-oriented customer requests on the telephone and in written form from the subject area of diabetes; processing complaints in accordance with internal quality guidelines and regulatory provision
Working with German and UK inbound related workflow objects such as tasks, action items or cases. Real-time administration of customer-specific data and attributes in the CRM system to provide up-to-date customer information for marketing purposes as requested by the German/DACH and UK Affiliates, such as address, phone number, mobile phone number, email-address, etc.
Work with the CRM system to document all customer interactions and contacts in accordance with the specifications of the internal quality guidelines
Special tasks and transformation journey
Taking over short-term special tasks
Support of new colleagues through buddy-up sessions
Regular proactive gathering of information about news and work processes
Active contribution of ideas to optimize business relevant information and work processes and to the CS Transformation Journey
Key skills:
German and English fluent ; any other relevant language is a plus
Strong IT navigation skills – fast learner in new technologies
Excellent listening and communication skills
Excellent customer orientation and service mindset
Works with autonomy and flexibility, always with a team work attitude
Multi-tasking, agile skills and flexible to adapt to changes
Contributes with a positive spirit to a pleasant working environment
Always willing to learn and grow with an attitude to go beyond (in a humble manner)
Engagement with our organization and with the Customer Services Transformation Journey
Kontakt:
10.03.2024 | Verkaufen
13.02.2024 | Mieten
13.02.2024 | Vermieten
12.02.2024 | Kaufen
30.01.2024 | Kaufen
14.03.2024 | Suche
11.03.2024 | Biete
06.03.2024 | Biete
04.03.2024 | Suche
27.02.2024 | Verkaufe