Native German speaking Reservations Agent (BCN)


Reservations & Groups Executive – The overview
We need an experienced and knowledgeable native German speaking Reservations Agent to join our Central Reservations team based in Barcelona. As an experienced Reservations & Groups Executive, you will be confident in dealing with people, experienced in handling multiple reservation channels and thirty party channels; and possess a warm friendly personality.

What’s in your DNA
•        Must be native German & English speaking with knowledge of Spanish language
•        Outstanding time management and organization skills & ability to handle high volume of bookings
•        Demonstrate a passion for delivering excellent customer service
•        Have a genuine interest and enthusiasm for what you do
•        Ability to build effective working relationships at all levels with diverse groups of colleagues in a way that appears natural and effortless
•        You must be eligible to work in the EU to be considered for this role

Your rock star experience
•        Have previous hotel reservations experience (2 years minimum)
•        Experienced in working within a fast moving and dynamic Reservations environment
•        Familiar with reservations for Groups, Online Travel Agencies, Wholesale and Individual bookings
•        Commercially savvy to spot business opportunities and in-house upselling
•        Knowledgeable of local market, the accommodation market, the specific selling points with the area
•        Proficient in Microsoft Office products and Reservation Channels (online booking sites)
•        Familiar with PMS systems, SIHOT PMS would be an advantage

Our Key Benefits Include:
•        Birthday holiday in addition to your yearly holiday allocation
•        Employee Bounty Program providing opportunities to earn up to €1,000 for new hire referrals with no cap on number of referrals made 
•        Company contribution towards gym membership fees for all eligible employees 
•        Quarterly award to double pay for 1 month to employee with most valuable suggestion/ feedback 
•        2 free nights’ accommodation across any hostels (subject to availability)
•        Reduced room rates for staff as well as friends and family members
•        Social events and celebrations calendar
•        Various employee recognition schemes