Customer Service Representative German - Barcelona


We are looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customer based in Germany, Austria and Switzerland while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organization skills. Your primary responsibility will be creating sales quotes but you will be expected to take appropriate ownership to resolve issues throughout the quote to cash cycle. A clear set of priorities and expectations for the job and the company provide a framework for you to innovate new ways of meeting customer needs.

The Customer Service Coordinator is a key role who will interface with customers and be an active player with our pre and post sales engineers and other representatives to handle a variety of pre and post-sales functions. Some of the minimum skills required are below:
- Positive attitude to delight customers, above and beyond the call of duty
- German speaker
- Able to clearly articulate messages to a variety of audiences
-  Able to establish and maintain strong relationships
-  Time management in fast paced environment
-  Organizational skills to maximize productivity
-  Adapts to customer situation & different personalities
-  Work is accurate and with eye for detail
-  Is always seeking to improve the job and provides solution oriented feedback
-  Demonstrates business judgment by knowing when to work independently and when to collaborate
-  Ability to solve complex issues that are in the best interest of the customer and the company
-  Positively manage stress that is typical in a customer service environment
-  Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus)
-  Knowledge of SAP CRM preferred

This is an hourly position that may involve occasional overtime. Office hours are Monday through Friday for 8 hrs a day on average with start time varying between 8 am and 9am.

Heike Hauer
Email: ,
Phone: +34933445052