Claim Agent - Germany & Austria

28.06.2019

Job mission:

The main goal of this position is to manage claims originated in Germany. The candidate will have to manage the reception and validation of the claim documents and the customer service support

Main functions:

- Reception of the documentation to manage claims. Scanning and validation of thedocumentation in the system.
- Sending letters to customers for the claims management (documentation request,reminder, closing…)
- Customer service support: information about claim situation, insurance policy and otherservices in progress
- Update of the information in company systems
- Other administrative tasks and collection management
- Support in other department tasks (welcome and training to new staff members,collaboration with other projects…)
- Suggestion of continuous improvements for customers, team and department

Training and experience:

Studies: professional training or university degree
Languages: German Native, Spanish: Intermediate/ advanced level
IT knowlege: advanced knowledge of MS Office and used to work with e-mail and the internet

Required experience:1 year of experience, preferably in insurance market or administrative tasks

Candidate profile:

- Dynamic and pro-active

- Customer Service oriented

- Capacity of communication and synthesis

- Organized, responsible and result orientated

- Capacity to learn, analyse, resolution based and with fresh thinking

- Positive spirit

- Good communication skills

Additional information:

- Security Rules: The performance of the job involves, at all times, the responsibility of the protection and security of all data and information to which the candidate has access, in accordance with the Conduct Code of the Company.

- International & dynamic team

- Afterworks- Team Building activities

- Labour journey: Monday -friday from 9am to 6 pm

- Possibility flexible timetable & some fridays from 9 am to 2 pm

- Employee benefits (fitness plan etc.)

- Stable position