Customer Service Representative with Native German

07.11.2018

Job Description

Keysight Technologies has been unlocking electronic measurement insights for 75 +years. No other company offers our depth and breadth of measurement tools and expertise. Our singular focus helps scientists and engineers address their toughest challenges with precision and confidence. With our help, they are better able to deliver the breakthroughs that make a measurable difference in the world. 

In this job, you will be responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales and post-sales service functions. You will respond to and/or provide assistance to Keysight trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

Job Qualifications

To be successful in this position, you bring the following with you:

• Native German and fluent English are a must 

• Degree in Economics, Administration or equivalent
• 2-3 years of related professional experience
• You like working with computers and applications, you are accustomed to MS Office tools like Word, Excel, Outlook and PowerPoint
• Knowledge of Oracle and Siebel are really nice to have
• Requires complete understanding of general and technical aspects of the role: mainly customer relationship management and order management processes

Moreover, you would also need the following personal abilities:

·        • You are a team player and have the ability to work under timeline and objective pressure

·        • You are a quick learner

·        • You have the ability to multi-task, deal effectively with ambiguity and prioritize among different tasks ensuring high quality at all time

·        • You are self-motivated; work independently with minimum direction in a distributed team environment

·        • You like resolving problems, by applying established policies, procedures and tactics

What We Offer

• Competitive salary and benefits package

• International team and environment

• Great office, with fantastic sea views

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.